FAQ

Q: Are you going to make ManAboutWorld available on any other devices/platforms?

ManAboutWorld is available for iPad, iPhone and Android tablets and phones. We’re looking at other tablet platforms, and if there’s enough demand, we will. Tablets and today’s larger-screen smart phones are the ideal canvas for digital magazines — just wait ’til you see what’s coming from the magazine industry and you’ll understand why it’s the future. (And in the mean time, check out our discussion of why iPad.)

Q: How do I get my free issue? I only see subscription options?

The free issue offer is structured as a free month trial on any subscription.  First you download the free ManAboutWorld Magazine App, then within the App, purchase any subscription and get a free month trial.  To avoid billing, simply turn off Auto Renew in your iTunes Settings at least 24 hours before your free trial ends.

Q: I’m having trouble accessing the issue.

Like any new and fast-moving technology, digital magazines through the iTunes Newsstand don’t always work as they’re supposed to.  If you launch the App and just see the “How to read our iPad Magazine” page, try tapping on the page to bring up the menu, and then tap the “Library” button up top.  If that doesn’t bring up an issue for you to download, try tapping the “store” button.  That should bring up the subscription options.  If neither works, you may need to trash and re-install the app.  Simply hold your finger down on the App icon on your iPad Newsstand until the X appears.  Tap the X, and then press the home button to exit the App delete mode.  Now go back to the App Store and download the App again.

If you’ve already received confirmation of your subscription purchase, you’ll see a “Restore Issues” button when you re-load the library or store.  This should bring up the issue for you to download.

Q: I subscribed to the magazine through your website but when I download it on my iPad it’s not showing the subscription?

Make sure you’re signed into the “my account” tab of the App with your user name and password. You may need to quit the App (from the home screen, press the iPad main menu button twice. From the line of App icons at the bottom of your screen, tap and hold the ManAboutWorld icon until the icons start shaking and the red minus signs appear. Tap the red minus sign on the ManAboutWorld Icon to force quit the application. Re-launch the App, Tap the “my account” tab, enter the username and password you created on the ManAboutWorld website, and then tap library.  You may need to wait a minute, close the application and re-open it for the issues to appear.

If that doesn’t work, you may need to delete the App itself, and re-install it. Make sure you do this while connected to WiFi.  (Doing it over a 3G/4G connection can cause errors.)

To delete the App, tap and hold the icon on the newsstand, until the the icons start shaking and the red minus signs appear. Tap the red minus sign on the ManAboutWorld Icon to delete the application. Go back to the AppStore and re-download the App. Launch the App, Tap the “my account” tab, enter the username and password you created on the ManAboutWorld website, and then tap library.  You may need to wait a minute, close the application and re-open it for the issues to appear.

Q: My magazine is crashing the application?

We are aware of an issue with original iPads on a few pages (Bariloche, Stockholm, Toronto, NYC Midtown), and the Mag+ team is working on it.  In the mean time, avoid those pages by using the menu option to navigate beyond them.  Please send us an email if you have other pages crash, or wish to have us inform you as soon as the update is available.

Q: I was billed for ManAboutWorld, and I’d like to get credit and cancel my subscription

Like any iTunes Newsstand subscription, you simply turn off Auto Renew in your iTunes Settings at least 24 hours before your current subscription or trial period ends to avoid future billing.  The iTunes user agreement does not give us access to your billing information or allow for refunds.

Q: How can I write/intern/work/carry luggage/bake brownies for you guys?

Awesome! Please send us an email.